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We have collected answers to some of the most frequently asked questions about rental housing in Malta. If there is anything else you want to know just let us know. We really appreciate your feedback.

General features

What is the advantage of renting an apartment?

All of our apartments are centrally located and offer you the chance to experience Malta like a true local. Our handpicked apartments are surrounded by Maltese cafés and bistros. Our Malta homes are a stone’s throw away from the city’s best attractions and restaurants. One of the largest benefits of renting an apartment is the price as our apartments offer a better value for your money with the additional benefits of space, flexibility and privacy.

Our apartments come with fully equipped kitchens, allowing you the possibility of cooking a meal at home when you don’t quite feel like dining out in a local restaurant. Whilst dining out for breakfast, lunch and dinner can be a treat, having the option to use our fully furbished kitchen gives you the freedom to eat when you like at a fraction of the cost.

Are the apartments serviced?

Our fully furnished vacation rental apartments are not serviced. For an additional cost, however, we can arrange to have additional cleaning during your stay. This will include full cleaning, linen and towel change and stock replenishment. Please contact us to check rates and availability.

Renting a vacation apartment in Malta has many positive benefits as mentioned above, however you need to be aware that renting an apartment in Malta is not like renting a hotel, or an apartment hotel. Rather you will be renting a true home allowing you to live like a local. There will be no front desk or concierge and any extra services you require will need to be thought out ahead of time and booked before you travel.

Where are our apartments located?

Every flat has at least one factor in common – centrality. In Malta, our apartments are located close to the sea. Every apartment rental is accessible through a secure, coded door and you are provided with your own key for the apartment.

What amenities are included in the apartments?

Our apartments are fully furnished. Linens and towels are supplied in every apartment for the maximum number of guests the flat can accommodate. Each apartment also has a large screen TV with cable and a fully equipped kitchen. If, when you arrive at the apartment, you find anything missing, send us a message through our website and we will replace anything you consider to be missing as soon as we can.

You will be provided with starter rolls of toilet paper and paper towels to begin your stay along with fresh dishcloths, sponges and soap for washing-up. A hairdryer is also provided in every flat. Every apartment has heating throughout and the cost is included in the rent. If you wish to be provided with any additional items for the duration of your stay, please contact us to arrange this in advance of your stay.

Is internet access provided?

Yes! A fast and free WiFi connection is available in all of our apartments. We do not, however, provide a computer or tablet so you will, therefore, need to bring your own device in order to connect to the Internet.

Does the apartment have air-conditioning?

Most of the apartments have air-conditioning. However, if no, should the weather prove to be too warm during your visit, a fan can be provided.

Is there an elevator in the apartment building?

Many of our apartments are accessible by elevator. Whilst we advertise whether or not the apartment building has an elevator, we advise that you double check before your booking if it is likely to affect your stay. We do not offer refunds if on arrival you discover there is no elevator.

What if the advert says the apartment can sleep four, and we are 2 couples and a baby?

We cannot exceed the capacity stated in the advertisement. Unfortunately, even if your party will exceed the capacity by 1, even if it is a baby, we cannot accept your booking for that apartment. We are required by the owners to comply with a maximum number of guests and any infringements of this request, would result in us being unable to rent the apartment in the future. If you are found to be exceeding the maximum guest capacity, we will not hesitate to retain the damage deposit and will ask you to leave the apartment. Please be sure to reserve an apartment that can accommodate your entire group.

Are pets allowed?

All of our apartments are pet-free apartments. To respect our guests and those who may suffer from allergies, we cannot, unfortunately, welcome any furry friends in our apartments.

Is smoking permitted in the apartment or on the balcony?

Smoking is strictly prohibited in all of our apartments. We do not permit smoking inside any of our apartments, nor on the balconies or terraces of our flats that have such amenities. If there is any indication that guests have been smoking in the apartment, we will be required to retain the damage deposit.

Booking proccess

What are our payment options?

To secure a reservation, choose the apartment you like, confirm its availability and proceed to enter your payment details and arrival information. Please note: bookings are taken on a first paid, first booked basis. All offers are subject to apartment availability at the time of down payment.

Are there any ‘hidden costs’ in the quote provided?

No. The quote we provide is the total rental cost including cleaning fees and taxes for the dates you request. If you require any additional services, such as a late check-in or groceries on arrival, these will be charged in addition and can be added to the total bill.

Is there a damage deposit to pay?

Yes, we require a refundable damage deposit for all of our apartments. Depending on the apartment, the damage deposit can range from 200€ – 600€, we will advise you as to the correct amount depending on the apartment you choose to rent.

What time can we check-in to the apartment?

Our check-in appointments start from 3:00 PM. This gives our cleaning company time to fully prepare the apartment between the departure of one guest and the arrival of the next. We do understand that you may come in on an early flight or want to leave the apartment a little later, and we will do everything possible to accommodate all parties as best we can. If your flight is arriving early in the morning, we suggest that you also book the apartment for the night before so that you can check-in on arrival at your convenience. Regarding late check-ins (after 7:00 PM): please remember that you are booking an apartment, not a hotel room. We try to be as accommodating as possible. However, in the instance that you arrive between 7:00 PM and 9:00 PM there will be a 30€ late check-in fee if you arrive even later, between 9:00 PM and 11:00 PM the check-in fee will be 50€. If you arrive after 11:00 PM the check-in fee will be 80€, and after 1:00 AM the check-in fee will be 100€.

How do I arrange key pick-up?

You will need to make a check-in appointment with us in advance as there is no reception in the building. One of my check-in assistants will wait for you in front of the building, present you the apartment and hand over the key. All the necessary information for check-in is provided in the confirmation email that is sent after the down payment is received.

What time can we check-out of the apartment?

Our check-out time is by 10:00 AM. Normally we cannot make late check-outs as we need to clean and prepare the apartment for the following guests arriving however there may be some flexibility depending on the arrival time of the next guest. If you require a very late check-out, you can book the apartment for the following night so that you can check-out at your convenience.

What are the terms and conditions?

Click here to see our full terms and conditions.

What if the apartment you want is unavailable across the dates you wish to stay?

If one apartment is not available for the whole duration of the dates you would like to stay, it is likely that we have another great, central apartment available for the dates you need. If this is the case, send us a request by email, and we can see what else we have available.

What are our rates?

Our rates depend on the season and length of stay, so in order to get the best quote for your stay, send us an enquiry by email.

What to do with luggage before check-in and after check-out?

As we do not have a physical reception, we are not able to store luggage for you prior to your check-in time or after you check-out.

Cancelation policy

What is the cancellation policy?

You may cancel the apartment any time before 3 months of the date of check-in and your deposit will be refunded. If you cancel any time within 3 months before your check-in date then, unfortunately, the deposit cannot be refunded as upon confirmation of your booking we reject all further inquiries for the apartment that conflict with your reserved dates, and then base all of our other bookings for the apartment around those dates. It, therefore, makes it very difficult to re-book the apartment once cancelled. Please note: for cancellations made before 3 months of the date of check-in there is a 10% management fee payable of the total of the booking fee.

What if I decide to leave the apartment early due to personal circumstances?

There are no refunds for early departure. Unfortunately, even if you have to leave the apartment for circumstances beyond your control, we are unable to offer you a refund. We advise that you take out travel insurance prior to departure that covers eventualities such as early departures.

Why was my reservation refused even though the dates are available?

All bookings through our website are subject to management approval. Likely reasons for booking rejections include; leaving gaps at each end of the reservation, minimum stay requirement not met, apartment no longer available. Should your booking be rejected, you will be provided with a full refund and suggested an alternative apartment if available.

Parking in Malta

Is there private car parking available outside the apartments?

There is no private parking available outside the apartments. For many of our apartments, there is on street parking available, but this is on a pay and display basis and cannot be guaranteed.

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